Call today: 866-486-8567  |   Home | About Us | Annet News | Careers | FAQs | Contact Us | Sitemap   FAQs   What is Offshoring? What is Outsourcing? What is Business Process Outsourcing (BPO)? What is Knowledge Process Outsourcing (KPO)? Why organizations outsource? How will Outsourcing/Offshoring be beneficial for me, as a Real Estate Company? Do Real Estate companies require Technology & BPO services? Which are the different Technology services required by the Real Estate Industry? Which are the different BPO services available to the Real Estate Industry? How does Business Intelligence (BI) help in BPO? I am a Real Estate company; do I need Annet’s services? How will Annet help me to offshore / outsource? What will be the timeframe to offshore my services? How will Annet help manage my business processes from India? How can I be assured of the Quality measures? What are the Quality standards followed by Annet? What type of Support does Annet provide? What is the response time? What is Offshoring?   “Delegation/transfer of non-core operations to a third party in another country” What is Outsourcing?   “Delegation/transfer of non-core operations to a third party” What is Business Process Outsourcing (BPO)?   The transfer of management and execution of an entire business process to an external service provider, including technology, people, and process. In engaging BPO services, clients are buying access to executed business processes and business outcomes from their BPO providers. (Source: IDC)   BPO is the delegation of one or more IT intensive business processes to an external service provider (ESP) that, in turn, owns, administers and manages the selected processes, based on defined and measurable performance metrics. Examples of business processes that are outsourced to an ESP include logistics, procurement, HR, finance and accounting, CRM, or other administrative or customer-facing business functions. (Source: Gartner)   Business process outsourcing (BPO) contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the (activities of the) vendor for mutual long term success. (Source: Wikipedia) What is Knowledge Process Outsourcing (KPO)?   KPO involves offshoring of knowledge-intensive business processes which require specialized domain expertise.   Knowledge process outsourcing (KPO) is a form of outsourcing, in which knowledge-related and information-related work is carried out by workers in a different company or by a subsidiary of the same organization, which may be in the same country or in an offshore location to save cost. Unlike the outsourcing of manufacturing, this typically involves high-value work carried out by highly skilled staff. (Source: Wikipedia) Why organizations outsource?   Reduce internal organizational costs and capital investments   Enable staff to focus on core business   Gain access to technology domain experts or external perspectives on specific business processes   Improve operational efficiency and productivity   Get rid of routine work (“Value Addition”)   Reduce growth risk   Increase flexibility – easily scale up and –down resources   Reduced time to market - Leverage time zones and availability of “right” resources, high ratio of on-time delivery How will Outsourcing/Offshoring be beneficial for me, as a Real Estate Company?   Improve Company Focus by letting you concentrate on your core business activity   Reduce and Control Costs   Increase Productivity by utilizing knowledge & skill of Real Estate Technology domain experts   Enhanced Services – Outsourcing/Offshoring companies not only help with clerical or manual work, but also support specific aspects of the Financial valuation, Due Diligence, Lease administration, Rent Management and other processes.   Increased Capacity – Outsourcing-/-Offshoring companies help to manage manpower capacity based on the volume of business-/-assignments. Do Real Estate companies require Technology & BPO services?   Of course, they do. According to the following quote from one of the Experts: "What people call 'real estate' is just the tip of the iceberg. Real estate is not about real estate. It's about a series of processes," says Deborah Kops, global lead, real estate process outsourcing for PricewaterhouseCooper's (PwC) Global Outsourcing Group. She says most companies focus on the transaction - the purchase of a building or the signing of a lease. Instead they should be monitoring the transactions - the checks that go out every month to the landlord, cleaning service, utility company, etc.*   Real estate, like finance and accounting or supply chain management, is "a series of very common business processes," says Ms. Kops of PwC. Transaction processing, for example, accounts for 30 percent of the real estate function. "Paying bills is a generic business process," Kops points out. Procurement, another process that is easy to outsource, comprises another 25 percent of the real estate function. Managing customers is another 20 percent.   Today technology forms an integral part of any organization, even the Real Estate industry which is traditionally considered a ‘brick and mortar’ industry. From Project planning, execution, cost & resource management, to Marketing & Sales, to Legal, to Customer Relationships, to Facilities Management, each part of the Real Estate cycle utilizes different software.   Organizations which are spending too much time on non-core business processes such as Finance & Accounting, IT, Legal, Lease Administration and more, are currently actively looking into their business strategies. Their objective is to focus on their core business, namely selling & purchasing Real Estate. Outsourcing has proven to be a highly-effective method of transferring non-core administrative and technical processes so that Real Estate enterprises can concentrate on their primary business goals.   Therefore, Technology & BPO form a part of growth-oriented Real Estate companies today.   ( * Source: Real Estate Outsourcing Focuses on Transactions, Not the Transaction) Which are the different Technology services required by the Real Estate Industry?   Technology services are basically the core operational solutions required to smoothly run a Real Estate organization and integrate different departments. The following are the some of the technology needs required by an Real Estate industry:     Customized Application Development Software Maintenance ERP Implementation, Maintenance & Support CRM Implementation & Support Application Hosting Which are the different BPO services available to the Real Estate Industry?   Lease Abstraction: The abstracting of specific information for a lease summary or for entry to a database.   Deal modeling/underwriting: this is the preparation of financial information in spreadsheet format for financial decision-making.   Invoice payments: the receipt, checking and payment of invoices received.   Billing, receipt of funds and credit control: the preparation and dispatch of bills, receipt of funds and their appropriate allocation and activities involved in the pursuit of payment.   Bank reconciliation: the reconciliation of the internal ledgers with bank statements.   Facilities management help desk: the receipt of calls from building occupants, the logging of faults and personnel dispatch. How does Business Intelligence (BI) help in BPO?   Business Intelligence (BI) is a proven approach for achieving sustainable business process improvement.   Business Intelligence is the proven technique for achieving a significant business impact -- from enhancing the top line to discovering new ways to reduce the bottom line; from trend analysis to customer retention; from revenue to expenses; from analytics on recruitment to retention; and continual benefit analysis.   Key benefits of integrating Business Intelligence in BPO:     Discover profits. The profits from savings in operational costs after implementing BI can generally exceed BI investment itself in a relatively short period. Beyond Reporting. BI lets you watch in near real-time the performance across multiple campaigns across multiple regions through a single dashboard. Receive automated alerts as soon as a variance is generated in a process. Get accurate updates and information by integrating mobility kit with BI. Track where your data is going. Near real-time alerts to security breaches. You can prove that you are delivering, and possibly exceeding, the mutually agreed upon business value by continuously monitoring different security SLAs (Service Level Agreements). Accurately forecast business conditions. Take proactive decisions using powerful predictive analysis tools.   A BI solution can even analyze the recorded voice data and automatically generate reports on performance measures.     Reduce executive workload. Increase overall organizational output and employee efficiency. Reduce the risks of the BPO function. Reduce risks for all parties by enabling continuous monitoring of the outsourced business process. Automatically deliver the right information. Delivered to the right people at the right time. Know precisely. The powerful and intuitive analytics and reporting tools of BI can automatically alert you of discrepancies even in the ability and efficiency of a particular staff member. Powerful trend analysis of customer behavior and stock movement. This lets you deliver right products to the right regions and avoid dead stocks. Optimize the Why, Where, When and How of every process. Achieve sustainable business process improvement. Establish confidence in your clients. Show them that process effectiveness and controls will not be lost.   Client company can reduce the costs of related retained business processes.   Give more productivity to the outsourcing company’s retained staff.     You do not have to customize every proposal as a BPO supplier. At a minimum, you could simply integrate the existing business intelligence packages into a basic data-warehousing environment. A BPO with business intelligence deployment is looked upon much favorably by key executives of outsourcing companies, as they now prefer outsourcing entire business functions than just the IT part. This is why business intelligence is a critical component for all BPO proposals.   Enterprise Performance Management becomes much simpler to implement with a business intelligence solution. As soon as a variance in expected business performance is discovered, a well-developed business intelligence environment can send an e-mail to stakeholders within all companies, so they can focus on improving overall service-level performance.   (Source: Business Objects) I am a Real Estate company; do I need Annet’s services?   Even though you are a ‘Brick and Mortar’ Real Estate organization, you may benefit by utilizing our services as follows:     Improve your top-line by focusing on core business. Reduce your bottom line by offshoring your work and directly reducing costs. Improve productivity by relying on our skilled workforce. How will Annet help me to offshore / outsource?   Our Business analysts will visit your offices, review your requirements, thoroughly analyze your business processes and then provide you with an Offshore/Outsource solution map.   We will also help you to measure estimated ROI achieved by Offshoring/Outsourcing. What will be the timeframe to offshore my services?   This will be subjective, based on your requirements and the manner in which you wish to proceed How will Annet help manage my business processes from India?   Information Technology helps us to manage your Technology & BPO needs, even when we are located miles away from you (in India) with the help of real-time Remote connectivity to your computers.   Our Onsite Consultants are also available, in case you require presence at your local office. How can I be assured of the Quality measures?   Annet is ISO 9001:2000 certified for Technology & Non-Voice based BPO operations. We have also achieved the distinction of Microsoft’s Gold Certified Partner status for almost a decade and have consistently delivered solutions to a number of clients across the globe.   We have achieved CMM Level III (self-assessed) and we are targeting achievement of CMM Level IV certification.   We measure our success by counting the number of satisfied customers we have served till date. What are the Quality standards followed by Annet?   Annet adheres to the leading industry guidelines for product, service and project management. These include:     ISO 9001:2000 Certification CMM – Level III (Self Assessment) Microsoft® Gold Certified Partner standards Project Management Institute (PMI) PMBOK What type of Support does Annet provide? What is the response time?   Normally, our response time is within 24 hours and then it will depend upon the issue/support ticket. We provide the following support solutions:     Call Center support (via Phone) Remote Connection (via Internet and Instant Messenger) Onsite (at your office)         Fill out a form and we'll call you.

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